If you are experiencing a problem installing VideoScibe on a Mac, one of these tips may help:
Symptom 1: I cannot install the new version on my Mac. I receive an "installer misconfigured" error
This issue may have started occurring with the update of apple OSX on about September 20, 2013.
Solution: Make sure to update Adobe Air. Close VideoScribe, drag all previous VideoScribe applications to the trash (including previous installer files, empty the trash, reboot and then install the new version.
The current version of videoscribe is available for download here: https://my.sparkol.com/versions
Symptom 2: I cannot install the new version on my Mac. I get an "unidentified developer" error
This symptom seems to have started occurring with the release of Mac OSX Maverick. Your Mac may be set to allow only Mac programs.
SOLUTION: In Finder, Control-click or right click the icon of the app.
Select Open from the top of contextual menu that appears.
Click Open in the dialog box. If prompted, enter an administrator name and password.
Symptom 3: I get a grey screen when I open videoscribe.
Solution: Install the current version of Adobe Air and reboot your computer.
(This answer was written for VideoScribe version 1.3.26, but may also apply to other versions.)
-Mike (videoscribe user)
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Hi, I had an older version of Videoscribe desktop and wanted to update the software. I followed your advice above (deleted previous version and all .dmg files and rebooted multiple times) and am still getting the error that says "the application cannot be installed because the installer is mis-configured." What should I do now?
Thank you! Updating Adobe Air did the trick. Thank you!
1) make sure to update Adobe Air.
2) close VideoScribe,
3) drag ALL previous VideoScribe
applications (and installer files) to the trash,
4) empty the trash,
5) reboot and then
6) install the new version.
Make sure you follow all of those steps.
-Mike (videoscribe user)
As Mike says there is nothing that would delete your online scribes.
I can see 4 online scribes on your account
What were the names of the scribes that you are having trouble finding?
The mov files are saved there when you create a video for local or online scribes.
The default save is Local unless you change it in the System Wide Settings.
If you restore the whole subdirectory Local Store/Documents then you will lose any scribes that you created after the backup was done.
How many scribes have you created since? You could export them to .scribe files and import them again after the restore.