Hi, I am trying to open a scribe from the videoscribe desktop, I can see it loading behind the grey overlay but then it just freezes & the scribe doesn't open
Your scribe probably contains one or more elements that are causing a problem.
If you have one or more faulty elements in your scribe, it can cause a freeze during loading. You may be able to identify faulty elements by exporting the scribe (close the scribe, right-click the thumbnail image in the locally saved scribes directory and choose "export to file") and then importing it back into videoscribe which will force the program to check for errors:
You can avoid freezes and crashes by learning about proper image sizing, SVG preparation and camera control: http://help.videoscribe.co/support/discussions/topics/1000023738
-Mike (videoscribe user)