In v1, there were lots of folders available to browse and use. In v2, the library doesn't work. If I click on the Library button, nothing happens.
Hello - Yes, I see the Roman Temple icon is supposed to be the Library button but it does not work.
However, since the last message, I realise that if I'm connected to the internet, it does work.
In the previous versions of VideoScribe, I could use the library whilst off-line. Now, I see that this is impossible and I have to be connected to the internet at all times,
When not connected, no matter how many times I click that button, nothing happens. Once I connect, then the folders appear.
I notice some of the folders say ONLINE in brackets after the folder title. However, I can't see how they are any different to the folders that don't have the ONLINE message seeing as you also have to be online to access them.
Sorry that you have had this problem.
I can confirm that I can replicate the issue here. It has been logged as a high priority bug with our development team.
We will work to get this fixed as soon as we can.
Hello - can you say when this high priority update will available please?
I cannot give an exact date but we are looking at sometime in the next couple of weeks.