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version 2 Mac upload problem

 I'm getting an error message - not any of the messages covered so far - which simply says that the dmg folder cannot be opened because the image is not recognized(!) - Anybody have any idea what that means? Thanks for you help.  ~  Rebecca

Hi,
(I believe you  mean "install problem" instead of "upload problem".)

A google search of that mac problem indicates that you should:

1) reboot your mac and then try to install again. If that doesn't help, then
2) Open your Applications folder, then Utilities. Open Disk Utility, select your hard drive, and click Repair Disk Permissions. then try again.

-Mike (videoscribe user)

 

Hi Rebecca,


Did Mike's answer help?


You could also try downloading the dmg file again as it may be corrupted


Andy


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