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Video Won't Render

Our video is saved to the cloud and named BUTW2. Currently, it will not render as a video file no matter the size or format. It gets stuck on "Preparing Video Information" and does not move, even after hours. 

Would the support team be able to take a look?

2 people have this question

support will probably be able to get back to you when business hours resume.

One of the most common causes for failed renders in version 2.0 is a morph set to zero seconds. if you have a morph, you have to use a time greater than zero or change it from a morph to a draw or a move-in.

known bugs in version 2.0:

other issues that commonly contribute to freezing or crashing during rendering:

-Mike (videoscribe user)


Hi Randy, sorry you have this problem.

I have created a ticket for you and sent you a response.

I have imported the scribe file and have gone beyond the Preparing Video Information message.

Please check your email inbox for details on your ticket.

Thanks, Joe

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