Just started a free trial. Downloaded and installed ok. On first start it is trying to access the internet to download content. I have verified my connection but VS can't update.
If the link that Mike included didn't help then can you create a new support question using this link - http://help.videoscribe.co/support/tickets/new and we will investigate further
I am having the same problem. it gets to 8/36 and then stops and starts showing messages about what VS can do. I have left it running overnight but still no joy.
I am running VS with full Admin rights and the internet connection is running fine - any ideas?
Sorry you have this problem.
If you have checked your permissions and internet connection are fine generally it will be down to security settings such as firewall or Anti-virus
not allowing the connection to our servers to complete the update.
If you have checked this and still have an issue, please can you raise a ticket using this link - http://help.videoscribe.co/support/tickets/new
when I want to sign in I have trouble with this sentence "you need a sparkol PRO account to use videoscribe.only take advantage of the trial once"
please give me a solution
@Gita, Mike is right with that one. In your case your 7 day free trial has now expired and you would need to purchase a subscription to access VideoScribe