I was using sparkol easily until it updated its software several months ago. Now I cannot upload /add images. Each time it is teeny tiny, I expand it, and it is either all black or all white with no image at all.
I am very frustrated and will not renew my subscription this year unless someone can help me. I am on a MAC.
Yes, I am just now re-trying. No images show . It is blank in the text box below (but there is a box as if something is there) and it is blank up on main canvas. I tried both from my desktop and the videoscribe library and the issue is the same.
I just did this below and it still does not work:
Delete the image library – MacClose VideoScribe if it's openNavigate to /Macintosh HD/Users/[your username]/Library/Preferences/VideoScribeDesktop/Local Store – [your username] refers to your Mac profile nameDelete the folder ‘Library’ in Local Store.
I see you are using version 1 of the software. The path that you have quoted should have worked for your issue on that version. Was VideoScribe turned off when you did it? Did VideoScribe take time to start up again, saying that it was 'downloading essential updates'?
Please do give it another go if there is any doubt.
Alternatively please download and install version 2 - https://my.sparkol.com/versions
I'm a newbie with both Videoscribe and AI, but wasn't doing too badly until trying to do a new graphic just now. I managed to use my own SVG for an image yesterday and it worked fine. I followed exactly the same procedure just now and the image is not showing up when imported to VS. When it appears on the VS screen, the image bounding box is reduced to its tiniest size and, when expanded, nothing appears to be in it.
Can anyone help please? I suspect it will be something very simple that I've missed out. I've attached the SVG file here.
I did exactly as you say above. Yesterday it worked fine, but not today. I can't think of anything I've done differently.
Hmm...I did play with it in Photoshop first and exported it as an SVG from there, but then went through the process in AI to make it drawable in VS and saved it from there as above. Would saving it through AI not be enough to make the file useable or will I have to begin again?
I've attached the one that worked - it's a bit big and could do with reducing in size. I can't remember if I put that one through PS first or not. I'm much more familiar with PS and find AI annoyingly lacking in simple ways to do things like filling and cropping, so I tend to combine the two programs.
I tried with a new scribe but got the same result.
Thanks Mike, but that's just what I did before. Although I exported it as an SVG from Photoshop, after that I processed it for VS through AI and saved it exactly as you detailed above. I've done it a couple more times since to be sure, but with the same result. It looks as though I'll have to start from scratch - again!
Many thanks for your time Mike.
I closed the image in AI, opened it afresh and saved it again and it works. The odd thing is that I didn't change anywthing. I don't know why the 'Preserve Illustrator editing' thing appeared to be checked before as I've never used it.
Anyway, the image loads and draws properly - well almost. VS draws round it twice for some reason. The first time it's quite fine and the second its the width of the stroke. Not sure what's going on there, but at least it is going on!