Hi I created a scribe using the trial version. When I publish it on youtube the audio and visuals are not synched as they were in the original file before publishing.
How do I resolve this issue?
Do you have multiple copies of the same scribe and/or a few versions of the voiceover? It may be that VideoScribe has rendered a previous version..
Are you saving online? It may be that the voiceover isn't being saved..
Support would like to take a look a the scribe to have a look at what's going on and see if there's anything we can fix! So if you're still stuck, please save a copy to your online folder (the cloud) and provide as much information as you can around the questions above.