VideoScribe Help

Topic not covered?

Start a new topic

Bug in exporting videos on 1080p

Hello everyone,

I'm trying to export my video in 1080p resolution, and the process fails every time.

Videscribe claims it has successfully exported the video, yet the output file is only 35kb and can't open.


Any ideas?


Thanks in advance.

Hi Omer,


I am converting this to a support question so that we can talk directly - we will be in contact soon


Andy

Thank you Andy. Will wait to hear from you.

I'm having same issue was there a solution? when exporting it is just white playing music but no picture output.

 

Hi scott,
1) What video file type did you use to render the video?
2) Have you tried exporting a different file type?
3) What video player have you used to play it back?
4) Have you tried using a different player?
5) if you want specific feedback on your scribe, you can attach the work file here or you can save a copy online and tell support the name of it.

-Mike (videoscribe user)

 

 hello everyone,

i am trying to exporting my video in1080p.and the process fails again and again.

showing attach sms.

please help me any parson.


free trial users cannot render video files to their hard drives. it is not a bug.

 


Login to post a comment