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Retrieving a video

Hi there, I signed up for the free trial and made a video which I then rendered to a powerpoint, however it only loaded half of it to the powerpoint. Can I retrieve my video now that my free trial has expired? Thanks Lydia

Hi Lydia,


Sorry to hear that your PowerPoint render didn't work properly.


I have extended your trial for another 3 days so that you can publish again.


Regards


Andy

Hi Andy,

Would my video not render because it is too long? and also my voice stopped recording after a certain point, could this also be because it was too long?
If I were to buy a month's membership would I be locked into a contract? or would that just be a one off payment of $29?

Sorry for all the questions

Thank you very much for all your help

Lydia

 

You can buy a month and then cancel before the first rebill if you do not want to be rebilled. You will still, be able to use the program until your paid time runs out.

many things (oversize images, excessive camera movements or insufficient hard drive space...) can contribute to rendering problems. save your scribe to the cloud (online) if you want support to look at it.

-Mike (videoscribe user)

 

Hi Lydia,


I am converting this to a support question and we will be in contact soon


Andy


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