Hi, I purchased Pro version on the last day of flash sale (31.07;14 months for 12 months). I sent money the same day and I used Bluesnap.
I still can't use pro version. Can you tell me why ?
Here is info from my Sparkol account:
"Your free trial has ended.
Make more whiteboard videos with VideoScribe Pro."
Hi Damian sorry you have this issue.
We will certainly look into this for you so I have converted this issue to a ticket as we will need to discuss subscription information with you.
hi, I do have a pro version but now that I want to work with the pro images library I used to have access to, I realize it does not appear any more. Is it correct?