Hi Grace, sorry you have this problem.
I would follow Mike's advice first of all.
A few things that would also help to narrow down or resolve your issue would be helpful too.
Confirm what format or publishing option you used e.g. WMV, .Mov or FLV and can you try other formats?
Are you able to save a copy of the Scribe to your online directory (Cloud icon) directory and let us know the name?
Is this the only scribe that is effected e.g. if you create a test scribe does the same thing happen?
What resolution settings are you using when rendering?
If you can retry the scribe render and you still get this issue we can create a ticket for further investigation.
Please let us know if you still have this issue and if you can provide the requested information, we can investigate further.
great to hear you have it working now.
With regards to VideoScribe not responding, it could be down to memory being used at the time.
Generally we would advise the best practice when having a voice over would be to record it first and fit your scribe around it.
This helps you get a more fluid scribe.
I would suggest shutting down other applications whilst recording or even use the built in record which now allows you to preview the scribe whilst recording.
HI There. I am also experiencing a similar problem. However not only is it shortened but it will only publish an older version on the Scribe that is unfinished. The Scribe plays well in and seems to save as a finished item but when I publish to any format it reverts to a very strange version - much shorter and from way back in the creation process. Any ideas? I would like to publish to my youtube channel but any format I could save a correct version in would be great.
Hi Bianca, sorry this is happening.
Sounds like you're using version 1.3.
If you are, please open the scribe, give it s slightly different name and use the 'Save as a new copy and close' option.
This will create a new copy of the scribe file and when you go to publish it, you will not get an older version.
Thanks Joe. Seems to be working so far. How do I upgrade to the next version?
You can download the latest version of VideoScribe here https://my.sparkol.com/versions. Please note that we have a new patch being tested (version 2.0.2) which we hope to make available in the next few weeks.