I've made the recommended changes suggested by yourself and Andy but the video still not working properly. I am very much disappointed because I've shorten the video by about 30 seconds, bringing the video to 4 min and 45 secs. The sound recording still skipped the last 15 secs. It is a deceiving that the version saved on the drive is ideal to what I want but glitches when I pay money to download the video. I am sure you understand that it is a lot of work learning to use the software and creating a video, especially recording a whole video using the software's voice recorder. There is not a stop, resume, or cut button. I hope you understand that it took a lot of my personal time investing into re-recording and re-adjusting the pictures to match the voice recording to make it under 5 minutes like you suggested. All that work was done to find out the video still skips, and that my subscription is ending which I had to discontinued.
Is there anyway someone can help me with this issue? I would really like to have ownership of my project that I paid using your software. I do not want to pay for another subscription considering this issue has yet to be resolved. I would like to see the customer service here please.
I have tried all the solutions you suggested. See if the link below will work.