VideoScribe Help

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Audio timing

I just made an awesome scribe. Added the voice over and completed all necessary timing adjustments. When I rendered it and played it back the scribe and audio didn't match at all. Scribe played way faster than it did while I was working on it. Why, and how do I fix it?

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Hi Tara,

Sorry that you have had this issue.

So we can look into this for you, could you save your scribe in your on line (cloud) folder, and let us know the name of the scribe and the settings you used when rendering it?

I have the exact same problem! Please let me know if you've found a solution.

I have a similar issue where after the rendering, the beginning 3 seconds of the audio file is lost.

I can take a look at the scribe for you if you like so I can work out what the issue is. Please save the scribe to your online directory (cloud icon), open a support ticket and let me know the name of the scribe in the ticket.

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