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audio problem when exporting to video

Hello,


After rendering my video, the audio is noticeably quieter to the extent that it is quiet hard to hear.  Is there any common mistakes that I might be making?


Many thanks,

Adam

Hi Adam, 

Thanks for your question.

There could be a few possibilities we will need to explore to resolve your issue.

Can you advise if the audio issue is related to a soundtrack, a voice over or both?

Have you tried increasing the volume within VideoScribe?

Can you try rendering as a .Mov or .FLV and does the same thing happen?

What are you using to play back the video after you have published/rendered the video?

Are you able to try the playback using another media player and does the same thing happen?

If you can advise the above and also save a copy of the scribe to the online (cloud) directory and tell us the name of it 

we should be able to ascertain the issue for you.

Thanks, Joe


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