Do I get a refund ? I wanted to try a monthly subscription but you have charged me yearly so I have canceld my subcription from BlueSnap. 

Hi Brenda,

I have converted this to a support ticket.

Please check your email for further instruction.

-Matt

Hi Matthew, thanks for your help

The problem is that I actually intented to buy a VideoScribe Monthly Subscription but in the process there was never an option to select this kind of subcription. So, I changed my subcription from BlueSnap (to yearly to monthly) (I tought this would solve things out) but the charge to my credit card was already made; in the end I had to cancel my subcription in hopes to get a refund and to properly buy the monhtly sucbription.