I´ve have a Pro subscription since 1 year ago, with lots of scribes finished. I´ve always had acess to them in the "initial" panel. But today, after upgraded to last version (2.0.2), I don´t see any of my old scribes.
How can I have acess to them?
Sorry that you have had this problem.
Upgrading to 2.0.2 will not have deleted any of your scribes, but if there was a problem with the upgrading process it could be the case that VideoScribe is having problems accessing them. So we can help you to resolve this issue I have converted this post to a ticket and you will receive an email from our support team shortly.
Hi, I seem to be having the same issue. I can see one of my old scribes however my other old scribes are no longer accessible. Would you be able to help?
I am having the same problem, I cannot access my previous Scribes.
VideoScribe files are stored in a separate location to the application meaning that uninstalling and re-installing the application will not remove any previous scribes.
Here are a number common reasons why you may not see your scribes:
Please can you review these scenarios as generally they will answer why you cannot find your scribe files.
If you need further advice on missing scribes, please raise a new support ticket