VideoScribe Help

Topic not covered?

Start a new topic

Sparkol Videoscribe is Always Crashing.

Hello! Whenever I put a text on my presentation or I want to save my work, Sparkol Videoscribe crashes. I took off all the images that might be affecting it; I also tried to minimize the size of the texts, but there is not result. How can I solve this problem? 


Sincerely,

               Valerie Argueta

suggestions:
1) remove all imported fonts that you are not using
2) optimize all of your images to less than 500KB
3) make sure your import quality setting is about 600-1200
4) upload your .scribe work file for specific feedback

 5) or save your scribe online and tell support the name of it.


-Mike (videoscribe user)

Hello!

I need help...

Why I can't put image on my presentation?

That's definitely not enough information for anyone to identify your problem.

Here are some suggestions:
1) remove all imported fonts from videoscribe that you are not using.
2) optimize all of your images to less than 500KB. (1kb-200kb is probably sufficient in many cases.)
3) consider setting your default quality within the range of about 800-1200.
4) save your work as a .scribe file and attach it here  for specific feedback.

5) or save your project to the cloud folder and raise a ticket to ask customer support for help.

6) The following thread covers a range of TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)


-Mike (videoscribe user)

 

Veronica, worth checking you are following the right process as well. Here's how to Import images


Login to post a comment