I'm using the trial version and have been trying to upload a scribe to Youtube. The video is no more than one and a half minute and still couldn't upload after an hour waiting, So I've tried it a couple of times more and waited almost the whole afternoon, but still was not uploaded. Is this normal?
And a suggestion: While waiting for the file to upload, somehow users can't work on other scribes. It could be more efficient if we could upload the file AND work on other scribes at the same time.
Sorry you have this issue.
I would suggest that you rename the scribe and restart VideoScribe.
Once you have done this, please retry the upload.
If you still have the issue, please raise a support ticket and we can investigate further.
Rendering a video uses a lot of resources so you would not be able to render and scribe simultaneously.
I am facing the same issue and I just purchased v 2.1.1. I was on the trial version and when I tried rendering the video, it said "Preparing Video Information". I then decided to purchase the full version hoping it will work. To my amazement, it still shows the same message. It only renders when converting to a sequence of images and that does not fulfill the purpose of VideoScribing. How can I get this to work? Else may I get a refund? Thank you
here is a screenshot