Hello, I just downloaded VideoScribe and after I entered my email and password, a sign saying that without internet connection I cannot log in appeared. I have a perfect internet connection in my house, but I checked three times just in case. Result is, I still cant't log in.
Can't login, it keep saying' to use offline mode, you must first log in online on this device'. This is on trial mode.
Please, I need help quick.
Hi RC, this message means that VideoScribe is unable to connect to our servers and will not allow you to log in.
We do have an Instant Answer which will help you in connecting to our servers.
Ivan, there is no subscription registered to your account. Do you have another account with Sparkol as you may have purchased it against that? If you can send us the account number from the invoice for your purchase we can trace that for you.
Ivan, you must have been logged into https://my.sparkol.com with your gmail account when you purchased the subscription as it has been applied to that account.
I just purchased videoscribe monthly subscription.
But I'm unable to log in to the software for pc.
It says "incorrect login details"
My details are correct because I can login to your website.
The email address you have used to post on this forum does not have an account with Sparkol so if you are using that to try and log-in you will see that error message. The subscription that paid for with the reference number you have provided at the bottom of your post belongs to the account firstname.lastname@example.org so you will need to use that account to log-into VideoScribe.
I replied to the support ticket you raised regarding this issue.