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Media Damage upon output - plz help!

Guys, very very frustrated. 


VS version: 2.1.1

Length of video - 9 min


Upon output to mov I'm getting this message "This media may be damaged" and I cannot open the file.


I've run a short test at 2 minutes and it output fine. 


I've read the Q&A and done suggested things like rename the video. I pulled the images out that I have added and tried rendering without them. I've even recreated the entire file over the weekend, again testing the output at about the halfway point and that worked. Now that I'm done with re-creating the entire file, it won't work.


Thoughts? 


Mary Beth Barnett

562.881.9093

I'd recommend saving your work online and telling support the name of it so they can provide feedback.

My guess is that you have problems with camera positions or magnification settings resulting in memory usage problems and a corrupted video.

-Mike (videoscribe user)

Hi Mary,


I have converted this post to a support ticket. Please check your email for further instructions.


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