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Can not access account

Good day,

1) I cannot access my sparkol account because I forgot my password (currently using an old login when I used my trial version).

2) The problem is Sparkol keeps sending my links to reset my password to the registered account that was hacked!!!!! I cannot access the account because I don't have access to the account anymore. 

3) I need to change my email account registered to sparkol in order to obtain a new password BUT I need my password to log in to sparkol WHICH I DON'T HAVE. 

This is a BIG mess. 


to contact support directly: raise a ticket

-Mike (videoscribe user)


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