VideoScribe Help

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Scribe saved online but don't know how to open to edit

 I made a scribe on a different computer and is saved online. However, on my home computer I don't see the scribe when I open the videoscribe. Then, I go to my sparkol account and I see it there. But, I don't know how to save it and open it on this other computer to continue editing the video. I save it, but then can't find it and it won't open on windows media player or any other program.


1 person has this question
Hi,
Log in to the same videoscribe account on the new computer.
After you log in, on the scribe selection screen , click the clouds icon to view online scribes (it should look similar to the second thumbnail image in the screenshot attached here).


 Then you should see your online scribe.

-Mike (videoscribe user)

 

I cant open it why. I make sparkol account

Please provide a better description exactly what you want to accomplish, specifically what steps you are taking, what you expect to see, and what is happening instead.

I have same problem too. I saved a video online, but it isn't opened from online scribes folder. So, I cannot edit my video on another devices.

Videoscribe cannot open or import video files. You cannot open a video saved online using videoscribe. You can only open videoscribe projects that have been saved online. Please provide a better description of your problem if you want more specific help.


raise a support ticket if you want to correspond with customer support.


-Mike (videoscribe user)



@Munkhjiguur Bayarsaikhan. I've just downloaded the one project in your account and it's working for me. If you are having issues still log a ticket and include details or a screenshot of the issue you are experiencing and we'll take a closer look. 


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