VideoScribe Help

Topic not covered?

Start a new topic

cant log in to the VideoScribe software on my computer

i already downloaded and installed the latest version of VideoScribe, but when i run the program and i submit my username and password, its keep say, "to use offline mode, you must first log in online on this device" so till now i cant start my free trial.. i dont understand why this happened. Anybody can help me?



1 person has this question

why the log in page is disappear? i can't log in to my work page, i alredy try to reinstall my videoscribe but it did not works. anyone can tell me? i need it for my thesis. tx

novela rosada,
Please provide a screenshot of what you see when you try to login.

If you are trying to login to videoscribe by doing something on this website, you can't do that.

You need to run the videoscribe program to see the login screen.

-Mike (videoscribe user)


Hi there,

my compter crashed a week ago. I bought a license beginning of this year. I tried to instal Videoscribe again via the Website with my account. It Looks like it is installed but when I enter my username now and the Password, nothing happens. Anything else I can try?



Hi Sonja,

I have responded to your support ticket regarding this.

Login to post a comment