When I try to make an image smaller, all the details disappear and it just becomes a colored square (of whatever main color the image was) or it just turns invisible.
Thanks for letting me know where this problem could come from.
This is an issue that we are aware of and working on a fix for. A workaround in the meantime is to:
-take the image out to an SVG editor (like Adobe illustrator or Inkscape) (for library images this is done by putting the image on the canvas then right-clicking and choosing 'export to SVG)
-with the pencil, draw a large circle around the outside of the image (I mean BIG!), setting the point size to zero (so that it doesn't get drawn)
-save and import to VideoScribe
This will make the image import a lot smaller with a massive invisible border, but it can be resized to whatever you want and when you zoom out the actual image remains.