Which ever icon I press nothing happens, only option is exit without saving. It's driving me crazy. Previous month was ok, now after renewing subscription not working properly. I need this project SAVED and started new one !!!!!
My bad, I attached video export now. I cant be memory, because opened project in a cloud has only some words animated. Now I had to exit without saving. And start over :/
Other issues can also contribute to the problem, but the issue mentioned above seems likely based on the current evidence provided. However, if the problem continues, support may be able to provide other solutions or suggestions.
Hope that helps!
-Mike (videoscribe user)
Hi Robert sorry you're having this issue.
If you're using version 2.2.4 saving should work for you.
There is a possible scenario where you may have an issue.
If you have imported a scribe file or downloaded one from your cloud that has not been previously saved in the base folder of the computer you're using, you will need to save it to the Base folder before renaming it.
After the original save, you can then rename it and the save function should work.
If it is not possible to save to the base folder without renaming it first (because you may have a different scribe saved there with the same name., please add/change the soundtrack of the scribe and then save it with a different name.
I have attached a Video to show you what to do.
Please can you try this and see if it resolves your problem.
If it does not, please can you detail your steps to replicate this problem (from log) or if you can provide another video starting from the projects screen so we see what is happening.
If you need to, we can discuss further as a Support ticket
esto no esta nada bien...
el programa presenta muchos problemas, he perdido muchas veces mi trabajo,
he tenido en cuenta las recomendaciones de la cámara pero esto estructuralemnte no es el problema, me parece que le hace falta investigación y desarrollo.
la solución que presentan es mas un truco una maña que una solución de fondo..
agradezco una respuesta oportuna a mi problema
de otra parte la versión para el ipad es pésima es una fracaso por que ademas te pide volver a pagar, no existen funciones básicas que en la versión de PC.
Me parece que VIDEOSCRIBE puede ser una muy buena herramienta, pero le hace falta investigación y desarrollo.