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First Image in Scribe is being replaced by text??

Something I am doing is causing the first SVG in my scribe to be replaced by a text object. It has happened several times tonight so I assume I'm doing something without knowing it. I have duplicated numerous text objects at the end of the file and updated them with new text. When I go back to the beginning, one of the text images has replaced the SVG. I have also had trouble deleting the text object. I "saved-as" and reopened the file before I was able to delete the text object.


Any clues what I'm doing wrong?


Thanks.

Hi Ray,

This does sound odd.

If you can save a copy of the scribe online so we can take a look at it, we will be able to investigate.

Once saved online, please raise a support ticket and let us know the name of the scribe and we can take a look.

It will be helpful to also attach the original SVG file as well.


I receive an error message when I save online, although the file appears to be saved.


I have experienced the issue with both scribes saved to my account, although their current state does not exhibit the problem.


To share more detail, not only is the first image replace, I am unable to delete it. The timeline thumbnail appears to change, but reverts back to the wrong image. I am only able to recover by saving the file and reopening it. Then the first image can be replaced. I'll try to save a version online next time it occurs.

Hi Ray,

Sorry you hear you have issues saving online.

If this continues, please Let us know the error message and we can investigate.


Hi there,

I'm experiencing a similar problem - When I attempt to modify a text at the end of my scribe, the very first text (title) gets replaced by the text I just entered... and I don't seem to be able to correct it. After this happened, I actually copied my whole scribe (about 4 minutes) and was hoping I won't go through this again... but as I was trying to finish up, it happened again! Ugh...

I can't even save online as I get error message saying "it can't be save online and check internet connection" but I have NO PROBLEM with my internet. :(

Please help!

Thanks,

 

Best thing to do, Kayoko, is to save your scribe using the tick/checkmark icon in the 'save scribe' window and then export your scribe as a .scribe file by clicking the usb/disk icon in the 'save scribe' window. Then open a support ticket and attach the file to the ticket. 


If the file is larger than the 15 MB attachment limit you will need to upload it to a file sharing service and paste a download link into the ticket instead. 


Then we can take a look and see what's going on.


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