I created a scribe with the free trial then realized that I could not save it or share it so I purchased the PRO which states I would not lose any of my video. The payment processed and I have the receipt. The video is still up but when I try to save it and share it, I am unable and get the same message that I need to purchase PRO. HELP
I can confirm the account firstname.lastname@example.org has an active PRO Membership. You do need to close VideoScribe and re-open it for it to pick up the change of membership but after that all the functionality will be open to you. If you have any other problems please feel free to reply here or raise a ticket.