VideoScribe Help

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Can I get a refund?

Hi! I've just bought a yearly VideoScribe subscription. The problem is that I wanted to buy a monthly subscription but I clicked the wrong button and realized it only after the money from my credit card had been already taken. I was wandering if I could change a year subscription to a month subscription and get a refund.

Thank you for the answer in advance!

Sure, I've put that request through to our finance team. They will convert your annual subscription to a monthly one and refund the difference in price. You will keep the same start date for your subscription so it will automatically renew on the 7th of each month. May take a few days to process but the money will be back in your account in about 7 days.

Thank you very much!


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