-Mike (videoscribe user)
As Mike said it would be good to see the scribe with this type of issue so please save online and let us know the name or attach it to this forum. The video should preview as it renders as well and if you could take a screen shot of the point it is failing as it may be an issue with the element it is trying to draw at the time and this will point us in the right direction.
Louise, I have just tried to download both those files and take a look. Can't download them though there seems to be a problem with the file. Could you remove them from your online library and then save them there again from your base library. Either that or I can turn this post into a private ticket and you could then export them from VideoScribe and attach them to the ticket.