Why does it say 'to use offline mode, you must first login online on this device'? what does that mean and what do I have to do? So frustrating
That error is caused by either a bad internet connection or a setting on your PC not allowing VideoScribe to connect and check your account. How to fix this is covered in our help pages are and here's a link to that article - VideoScribe won't open – error message 'Without an internet connection you can only log in with your last used details' appears. If you follow the steps there that should sort things out.
Also try ticking the 'Remember Me' box as this will allow you to log-in offline once you have made a connection while online once.
If you log a support ticket and include some screen shots of the settings you have in place in terms of TLS and your Firewall we can check them over and make some suggestions.