Have I just lost all my videoscribes?

Hi there,

I just changed computers, and was under the impression that my files were stored in the cloud. But now I find that all my scribes can not be accessed from my new laptop. Did I just delete all my scribes by un-installing videoscribe from my old laptop? And if yes, is there anyway to recover them?

Thanks for any advice

Hi,
Good news. Uninstalling videoscribe (in the regular manner) does not delete your locally saved scribes. (unless you do extra steps like using a third-party hard drive cleaner program, or deleting files manually).

Just reinstall videoscribe on your laptop, log in, and right-click each scribe thumbnail and choose "save/share online" to save each one to the cloud.

you can also right-click them (or whatever the mac equivalent is) and export them to standalone .scribe files if you want to store, backup or transfer them in some way.

-Mike (videoscribe user)

 

Thanks Mike, much appreciated. I re-installed and found everything there. Now starting to also upload them into the cloud / dropbox

By default VideoScribe saves your work to the base folder which is on your local machine. There is a cloud icon on the save screen though and click that and it'll be saved to your online cloud folder and accessible from any machine you log-into as well as downloadable from https://my.sparkol.com/online-scribes

Hi Syed

A support ticket has been raised for your query.

Please respond to this via your Sparkol account on the Help site here.