VideoScribe Help

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audio (voiceover) drops out in Videoscribe playback

1. Our own audio (voice over) plays back fine in Videoscribe the first time but doesn't playback after that and is sometimes replaced with unknown music.


We are importing a .mp3 file.


2. Are there certain format requirements?

Hi,
2) No.

Are you opening it on multiple computers or devices?
Have you rendered a video or are you just previewing it in videoscribe?
Have you tried restarting videoscribe and playing it again?
What version (specific version number) of videoscribe are you using?

You could try deleting and re-importing the voiceover
You could save your work file to the cloud folder and tell customer support the name of it if you want them to check it for problems.

-Mike (videoscribe user)

 


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