I had no problem using the music tracks in the past. Somehow I cannot use them anymore. I cannot preview the tracks in the standard library. If I select a track to actually be part of the scribe, it does not work either. No sound whatsoever. it also doesn't work if I create a new scribe.
I raised a ticket 6 days ago but I haven't heard from the Sparkol-team since May 20th. It's really urgent as I have to show the movie clip on our 30 years anniversary party on June 4th.
Has anyone had this problem?
Thanks!
Regards,
Tinca
d
danielle budzick
On
Fri, 3 Jun, 2016 at 4:12 PM
yes, having this problem now - any feedback on what to do to get the sound back?
M
Mike Metcalf
On
Fri, 3 Jun, 2016 at 9:40 PM
If you think it is a problem with your current scribe, save your scribe to the cloud and tell customer support the name of it if you want their help with it. As a test, close your scribe, restart videoscribe, open a blank new scribe and see if you can preview the music library. post your results here. To troubleshoot a scribe that is causing problems: http://help.videoscribe.co/support/discussions/topics/1000065281
If you think the program has become damaged, you can uninstall and reinstall it.
If you think it is a problem with the newest version of videoscribe, you could uninstall it and install the previous version. (do not use any kind of third-party memory cleanup utilities or disk cleanup programs)
Hi,
I had no problem using the music tracks in the past. Somehow I cannot use them anymore. I cannot preview the tracks in the standard library. If I select a track to actually be part of the scribe, it does not work either. No sound whatsoever. it also doesn't work if I create a new scribe.
I raised a ticket 6 days ago but I haven't heard from the Sparkol-team since May 20th. It's really urgent as I have to show the movie clip on our 30 years anniversary party on June 4th.
Has anyone had this problem?
Thanks!
Regards,
Tinca
yes, having this problem now - any feedback on what to do to get the sound back?
If you think the program has become damaged, you can uninstall and reinstall it.
If you think it is a problem with the newest version of videoscribe, you could uninstall it and install the previous version. (do not use any kind of third-party memory cleanup utilities or disk cleanup programs)
-Mike (videoscribe user)