Are you able to open a new project, add some images/text and save without the application crashing? That would confirm there is something about this particular scribe that's causing the issue.
If you can save your project to the online cloud folder we can take a look for you and see if we can identify an issue.
You can write the name of the project here in this thread,
or you can contact them directly: how to contact customer support
-Mike (videoscribe user)
I have downloaded that file and it's working/opening fine for me on VideoScribe Desktop. I have also saved that file to my cloud folder on the desktop and opened it on VideoScribe Anywhere on one of our office iPads and it took about 20 seconds to load but got there and would allow me to move some elements around the screen.
So it seems to be something specific with your version on VideoScribe Anywhere on your iPad causing the issue. What is it you want to achieve from this? Do you need to make changes to the file or do you just need it published as if you just want the video file I can publish this for you?
help me brother
there was an error rendering the video?
Undang, it would be useful to know more about what's happening for you. For example what format are you publishing the video (YouTube/Facebook/PowerPoint? At which stage the process is failing? Are you getting as far as putting your YouTube/Facebook password in? Is it failing before that and at the same point each time? If that's the case which element is on screen at that point as it is likely that there is a problem with that element. Also if you save your scribe to the online cloud folder and let us know what it is called we can take a look for you and see if we can identify the issue.
Ikmal, it would depend on what you are trying to achieve? Are you wanting to make changes or just publish the video? If you just want to publish it we could do that for you this end but I have noticed that you have installed the desktop version of the software today and started a trial so I am guessing you are trying from the desktop version now instead of the iPad?