VideoScribe Help

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Is the publishing/rendering process supposed to be this bad?

I have made 4 scribes using the software till now. I generally am enjoying using the software. But the publishing part is painfully slow. I don't understand why that is. 

I have a lenovo z510 laptop with intel core i7 @ 2.22 Ghz and 12 GB RAM running windows 10. Why is the publishing time over 4 hours for an 8 minute scribe?

Apart from that, there is no explanation as to why a render fails sometimes, I left the software to render a video through the night and it just failed somewhere along the way. I did that again in the morning and it did the same thing. 

I can't be expected to wait for 4 hours and then still not have my video. 

I'm very disappointed with this service so far. 

If you want to know what is causing the problems with your scribes, save your scribe projects to the cloud and tell customer support the names of the project files...

...or read this list of tips to identify the problems yourself and fix them:TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)

-Mike (videoscribe user)

Yusuf, thanks for raising a support ticket and sharing your scribe. I am publishing this now to see if I have any issues and will reply on the ticket shortly.

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