VideoScribe Help

Topic not covered?

Start a new topic

No puedo exportar mi video

 Hola,

tengo el programa de prueba gratis por 7 días, pero no me permite subir mi video en facebook, renombré mi video, apagué y encendí el programa, pero sigo con el mismo problema. Tampoco puedo convertirlo en pdf. ¿qué hago? :(

You can publish to YouTube, Facebook or PowerPoint on the Free Trial. I will post some useful links below on how to do these things so you can check against what you have done. Also some common issues and fixes.

 

How to share your scribe - video

Common issues with YouTube

Common issues with Facebook

 

Also please bear in mind that the upload is a 3 stage process, first you sign in, then video is made and finally your video is uploaded. If you press the X at any point this will cancel the upload. You will see a "Congratulations, your video has been uploaded" when it's uploaded. Only click the ticks, if you click a X it stops the process.

 

If you are still having problems after that it would be useful to know at which stage the process is failing? Are you getting as far as putting your YouTube/Facebook password in? Is it failing before that and at the same point each time? If that's the case which element is on screen at that point as it is likely that there is a problem with that element. Also if you save your scribe to the online cloud folder and let us know what it is called we can take a look for you and see if we can identify the issue.

tengo la cuenta paga y no puedo exportar video


If you cannot see the option to export a video, please say that.

If you try to export a video but it does not finish saving, please say that an save your scribe project to the cloud folder and tell customer support the name of the scribe project.

-Mike (videoscribe user)

 


Login to post a comment