I am helping a colleague with an issue. A colleague of mine used a license downloaded on a computer at our college, and had no problems a few weeks ago because he was using the free trial at first with the purchased software. Now when he tries to log in, he is unable to get in.
We bought a license that is downloaded onto this computer to use at the school. Is there only one login available per license? I don't understand why he cannot access the downloaded software.
Please advise. Thank you.
If that does not explain your problem, then your colleague should come here, login to this website using his account info, and provide a clearer description of the problem including exact error message.
Hope that helps,
-Mike (videoscribe user)