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Unable to save video

Hi VideoScribe,


I created a video a few months ago and today, I did several major changes to the video. However, the video would not save. No matter how many times I tried to save the video, it would not save. Yet, I could exit the video without saving the changes so easily. All the major changes I made to the video are now all gone! This is driving me nuts! And I'm a subscriber as well! Please tell me what is going on, this is seriously disappointing......................

One of these things is probably causing your problem:
TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)

 

-Mike (videoscribe user)

This issue is normally caused by a corrupted link to the music or voiceover file that is being used on the scribe. If you remove all audio from the scribe it should then save. Once saved you can then re-add the audio back into the scribe to create new links.


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