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Purchased an image and cannot use

Hi, I purchased the RedCross image from Doodle Arts for $3.70 and have the invoice, but I still cannot use the image without purchasing it again. Please help.


1 person has this question
If you used it recently, look in the recently used images to find it.
or
If you used it in a previous scribe, open the scribe and copy/paste it into your new scribe.

In fact it is probably a good idea to keep 1 scribe containing all of the images that you have purchased.

related link: Buying and using premium images

-Mike (videoscribe user)

 

Hi, unfortunately an error occurred when I bought the item and I couldn't use the item at the time (and since then for free). Nevertheless, I received an invoice that I was charged. I haven't tried to reuse the image because I suspect I will be charged twice. Would it be possible for me to repurchase and then have any duplicate charge dropped?

Timothy, sorry you've had this issue! You have 2 choices in this case. We can either refund the original payment for you and then it's up to you if you buy the image again or you can buy it again and we'll refund the duplicate. Let us know how you would like to proceed.

Hi there I am having same problem. I had to download video scribe again so none of my past work or images are showing.  Have I downloaded wrong? Or should you reimburse the images so I can purchase again?

Hi,
downloading videoscribe again does not delete your previous work.
uninstalling videoscribe does not delete your work
reinstalling videoscribe does not delete your work.

are you on a different computer?
did you reformat your hard drive?
did you use a third party disk cleanup program that might have erased your videoscribedesktop folder?

 

-Mike(videoscribe user)

Hi there


Yes I am on a new computer but I have found on my old computer when they have reformatted the hard drive I have lost my old work also.

It's just never bothered me before as I haven't bought any images until recently and was wanting to use them again this week

if you saved any of your projects to the cloud folder, or if you backed up the appdata folder of you old hard drive somewhere, or if you exported your project as a .scribe file and saved it somewhere, then you can recover the saved projects and find the images inside them.

Otherwise, it sounds like your work and any images you downloaded are gone.

You can raise a ticket to ask customer support if they keep any records about what images have been purchased. I don't know if they do that or not. They might have suggestions for you.

-Mike (videoscribe user)


 

thanks I'll do that. I have done none of the above!

I have now purchased 3 images and cannot use them. I need to know where to go to get a refund so I can repurchase these. 

Thanks!

 

Please raise a support ticket and we can sort this out for you.


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