VideoScribe Help

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problem Publish your video !!

hello.. I have problem when I want t Publish my videoscribe..it steel in : preparing video information.. Can you help me pliiiiz
Follow these tips to fix your scribe:
TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)

or save it to the cloud and ask customer support to look at it

 

-Mike (videoscribe user)

You can publish to YouTube, Facebook or PowerPoint on the Free Trial. I will post some useful links below on how to do these things so you can check against what you have done. Also some common issues and fixes.

 

How to share your scribe - video

Common issues with YouTube

Common issues with Facebook

 

Also please bear in mind that the upload is a 3 stage process, first you sign in, then video is made and finally your video is uploaded. If you press the X at any point this will cancel the upload. You will see a "Congratulations, your video has been uploaded" when it's uploaded. Only click the ticks, if you click a X it stops the process.

 

If you are still having problems after that then log a support ticket and we will take a closer look. Would also be useful to know if it's failing before that and at the same point each time? If that's the case which element is on screen at that point as it is likely that there is a problem with that element. Also if you save your scribe to the online cloud folder and let us know what it is called we can take a look for you and see if we can identify the issue.


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