Good evening, team Sparkol
I submitted two emails couple days ago with no reply (emailed the 14 days sparkol email) and a send ticket regarding a refund. I live in the U.S and have no knowledge doing international calls.
Hello, looks like Matt replied to your ticket shortly after you posted this and your refund is being processed
I have tried multiple times to send a ticket for help -- when I check SUBMIT, nothing happens. I DO NOT want to renew mu subscription, but you have charged my account for $198.00 US. Please refund ASAP.
Copy of bank statement showing charge is applied. I have tried, unsuccessfully, to SUBMIT a ticket, but nothing happens. Perhaps this is a way to reach you.
Cherie, VideoScribe is offered as a Yearly subscription meaning you are signing up to be billed every Year. We do not offer a single Year option for VideoScribe although you can cancel this subscription at any time. When you sign up via our website, you are advised that it is a Yearly subscription and if you do not cancel that subscription, you will be charged on a Yearly basis until you do.
We can offer you a refund though as you have got in contact with us quickly after payment and haven't used your subscription since the renewal. We will charge a $10 admin fee to cover charges taken by the payment company for the transaction but if you agree with that then I can get the refund processed for you?