pleaase i need your help..
Can you please check you computer meets the Minimum system requirements for VideoScribe desktop.
If it does then there are a few things to try. Firstly download a fresh copy of the installer from https://my.sparkol.com/download and put that on the desktop of your computer and run the application from there.
If you still cannot install after that then Microsoft has a tool called Microsoft Fix-It which you can run on your machine to seek out and remove any partially or corrupted installs. Can I ask you to run this on your computer and then try the install again.
thank you so much, I'll try this inchalah