VideoScribe Help

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Sharing doesn't work

Hello video scribe,


My problem is when I tried to share my video on Facebook nothing happened. I've been trying since last friday.

I've also tried posting it on youtube and downloading it as a power point presentation but did not work.

I've uploaded it to the cloud but that's all.

Help me please.


Best Answer
Save your project to the cloud folder and raise a ticket if you want customer support to help you determine what is wrong. Or save your project as a .scribe file and attach it here if you want help from users.

Your problem is probably something that can be fixed or avoided by following the tips in this list: TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)

-Mike (videoscribe user)

 

if you click "YOUR TICKETS" at the top of this page and raise a support ticket, you can ask customer support to look at it in the cloud folder.

or you can save it as a .scribe file and attach it here.

- Mike (videoscribe user)

 

Trying to post a video to Mailchimp.  How do I do it?


publish it to youtube and then follow the instructions on the mailchimp site.
http://kb.mailchimp.com/campaigns/images-videos-files/add-video-to-a-campaign

-Mike (videoscribe user)

 

I'm using the trial version of VideoScribe and have attempted to share my video to facebook. Each time I try the program freezes up. I also tried to save it to PowerPoint, which appeared to work until I opened the file. It's a single slide of the drawing hand, but nothing more. I was really thinking I'd want to get the yearly plan, but if I can't get the free trial version to work the way it's supposed to I may need to look elsewhere. Please help. 

FYI - I'm running a Dell laptop with Core i7 processor, 8gb ram, a 500gb SSD and Windows 8.1

Answer
Save your project to the cloud folder and raise a ticket if you want customer support to help you determine what is wrong. Or save your project as a .scribe file and attach it here if you want help from users.

Your problem is probably something that can be fixed or avoided by following the tips in this list: TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)

-Mike (videoscribe user)

 


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