While logging into Videoscribe, I clicked the Upgrade button. After upgrading, I tried to log in using my account info but received the following error message. "You need a Sparkol PRO account to use Videoscribe. You can only take advantage of the trial version once."
I was not using a trial version, I was using a regular version of Videoscribe and was merely upgrading that version. How do I regain access to Videoscribe?