VideoScribe Help

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unable to play exported video

hy i have made a video but when i published it in 1080p or any other quality when all processing completed it doesnot run in .mov format.

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what's the file size of the MOV? can you attach it here?

have you been able to render MOVs that worked before?

What version number is your VLC player?

if you make a new scribe with just one image and render an MOV video does it play?

-Mike (videoscribe user)

 

That is a strage one I'm not sure why this is happening but we can certainly take a look at the scribe to see if we can figure it out.

What we will need you to do is Save a copy of the scribe to your cloud directory. Once you have done this, please reply with the name of the scribe.

We will be able to take a look at the file to see what the issue may be.

Also if you can upload the .mov output that you are having trouble with to either as an attachement here (if under 10MB) or via a fileshare site like dropbox, GoogleDrive, etc than we'll take a look at that too.


If you would prefer not to share your work on a public forum then you can always raise a private support ticket instead via http://help.sparkol.com/support/tickets


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