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Does anyone know why the sometimes doesnt show the final version of the video?

I have the first email saying its almost live but it never goes live.

Its a bit hit and miss as sometimes its perfect and other times simply doesnt work

1 person has this question
I think I recall a couple of times, when multiple projects seem to be delayed on, customer support has followed up by stating that there was a queue of videos waiting to render, or something caused the servers to freeze.

In general my guess is that something in the project needs to be fine tuned a bit, so it can finish rendering. You can save the project to the cloud folder and raise a support ticket if you would like customer support to have a look at it.

-Mike (videoscribe user)


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