VideoScribe Help

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Library not available

Hi,


I am new here. I wanted to use the library to add images to the canvas but each time I click on the button "Browse the base library" (the one that looks like a Roman temple) nothing happens even though I am connected to the Internet.


Does anyone know what I am doing wrong or how this can be fixed?


Thank you and regards,

M.


Best Answer

Hey Guys,

We managed to get a quick fix out to this on Friday evening and have tested it so the folders will now show first time when you download and install VideoScribe. Sorry for the earlier issues

Cheers

Barry

Maybe this:
Library images will not preview or load

-Mike(videoscribe user)

 

Maren, 


We've had a quick look at this and it appears there is an issue the first time you log-in and load VideoScribe with the folders showing. You can still search though and the images show. So there are 2 workarounds to this at the moment:

1 - Close VideoScribe and re-open it - All should then be OK

2 - Use search to find images rather than browsing the folders


We'll have a look at what might be causing the original loading issue and get a fix out ASAP


Regards

Barry

Sparkol Support Team

Answer

Hey Guys,

We managed to get a quick fix out to this on Friday evening and have tested it so the folders will now show first time when you download and install VideoScribe. Sorry for the earlier issues

Cheers

Barry


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