Sorry that you are experiencing this issue.
Please save your work, close VideoScribe, open it again and try again.
If that doesn't work, try again after restarting your computer.
If that doesn't work, close the software, restart your router and then try again.
If that doesn't work, follow the instructions in the article Library images will not preview or load.
Videoscribe no longer offers or supports the android application.
That's why it does not work.