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Error: You are already logged in on a different device. Please wait for a few minutes, and try again.

I am using videoscribe in a laptop. I tried rebooting several times, I also reinstalled VideoScribe. But, nothing worked. My work is hindered for more than a day now. I just made the subscription on 3 June 2017 and used the application for a few hours. Then I am hit by the error "Already logged in...". I didn't try logging into the application form any other device. Please take some quick actions on this. It is ok even if you terminate my session which hasn't logged out properly. Please do the needful and get back to me soon.

 

Ticket #33547 Unable to login to the desktop client ticket raised for the issue on 03 June. Kindly look into the issue ASAP.

Now I am able to login to my account. The ticket could be closed.

I am having the same issue and can't get into my program.  Please advise: You are already logged in on a different device. Please wait for a few minutes, and try again.


Hi Cassmer,


I see that you have logged in since you posted this. If you have any further issues, please let us know.

Hello,

It semms that I have got the same problem. Would be very nice if someone could help me!

Hi John,


I see that you have logged in since you posted this. If you have any further issues, please let us know.

Hello, I am receiving the same error message as those above. I have restarted my computer and re-set the password. Any help would be appreciated. 

Hi, I am receiving the same error message as those above. " Please advise: You are already logged in on a different device. Please wait for a few minutes, and try again" I have restarted my computer and re-set the password. Please help me. 




You may want to raise a ticket if you need customer support. It is sometimes faster than posting in the public forum.


-Mike (videoscribe user)

Hi Morten,


i see that you have been able to log in and use the software since posting this message. 

So I've wasted a day on this.... all I have is Matthew Cook saying I see that you've logged in.... Does anybody want to share how they solved this issue?


(You can only log in on one machine at a time. If Matthew sees a new login for your account, and you did not actually login, Maybe someone else is logging in with your password? If you share an account with someone, Or share a computer with someone, tell them to stop using your account, and don't enable "remember my login information" on computers that you share.)


I understand what the error code means. I'd happily log back in to change the password or something. But I need help getting access to my account again. As long as I get this error message I can't log in

You may want to raise a ticket if you want help from customer support. It is sometimes faster than posting in the public forum.


-Mike (videoscribe user)

 


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